Trimnexa Seller Policy

These rules apply to every seller on Trimnexa. They are written to be understood, not to make legal guarantees.

1. Seller information must be truthful and kept up to date.
2. Product titles, descriptions, images, prices, condition and stock must be accurate.
3. Sellers must not list prohibited, counterfeit, stolen, illegal, dangerous or otherwise disallowed products.
4. Sellers must only mark an order as handed to the carrier after actually handing the parcel or product to the carrier.
5. Sellers must cooperate with delivery, return and dispute investigations.
6. Buyers have a 48-hour buyer-protection and return-dispute period after they confirm receipt.
7. Seller proceeds remain held during that 48-hour period.
8. If the buyer raises no eligible return or dispute during the period, seller proceeds become eligible for release after the 48-hour window.
9. An active dispute or return may delay payout until it is resolved.
10. The seller's first 20 successfully completed Trimnexa sales are commission-free.
11. Beginning with completed sale number 21, the configured standard Trimnexa marketplace commission applies.
12. Cancelled, refunded, returned or failed sales do not count as successful completed commission-free sales.
13. Sellers must maintain a valid MTN Mobile Money or Orange Money payout account.
14. Fraud, manipulation, fake shipment confirmations, false listings or policy violations may result in listing removal, payout holds, suspension or other account action.
15. Trimnexa may update this Seller Policy. A new version may require re-acceptance before the seller continues selling.

This policy describes how Trimnexa operates the marketplace. It is not a warranty, insurance policy, or legal advice.